Privacy Policy

1. Introduction

Fee Scout ("we", "us", or "our") is operated by Fee Scout LLC. This Privacy Policy explains how we collect, use, and protect your information when you use our service at app.feescout.ai. By using our service, you agree to the practices described in this policy.

2. Information We Collect

We collect the following information when you use Fee Scout:

• Email address — used to send you your analysis results and to identify your account.
• Payment processor statement (PDF) — uploaded by you for the purpose of analysis. This document may contain transaction data, fee schedules, and merchant account details.
• Usage data — standard server logs including IP address, browser type, and timestamps, collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Analyse your payment processor statement and generate a savings report.
• Send you your analysis results by email.
• Contact you to schedule a negotiation call, if you choose to proceed.
• Improve our service and resolve technical issues.

We do not use your information for advertising or sell it to third parties.

4. Data Storage and Security

Your data is stored securely on enterprise-grade cloud infrastructure. All data is transmitted over TLS (256-bit SSL encryption). Access to your data is restricted to authorized Fee Scout personnel only. We implement industry-standard security practices to protect your information against unauthorized access, disclosure, or loss.

5. Data Retention

We retain your statement and analysis results for as long as necessary to provide our service and fulfil our legitimate business purposes. You may request deletion of your data at any time by contacting us at privacy@feescout.ai.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — we work with trusted third-party providers for infrastructure, AI analysis, and email delivery. These providers process data on our behalf and are bound by confidentiality obligations.
• Legal requirements — if required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.

To exercise any of these rights, contact us at privacy@feescout.ai.

8. Cookies

We do not use tracking cookies or third-party analytics. We use Cloudflare Turnstile for bot protection, which may set a functional cookie necessary for the service to operate.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of the service after changes constitutes your acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy, contact us at privacy@feescout.ai.